Shipping Policy
We Prime Store operating a website (www.limetrosteel.in). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
- General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
- Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
- Returns
- i) Return Due To Change Of Mind - Prime Store will cheerfully acknowledge returns because of progress of brain up to a solicitation to return is gotten by us inside 7 days of receipt of thing and are gotten back to us in unique bundling, unused and in resalable condition.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
- ii) Warranty Returns - Prime Store (www.limetrosteel.in) will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Upon return receipt of items for warranty claim, you can expect Prime Store to process your warranty claim within 7 days.
It will be Refund or Replacement of the same product as per availability of the sticks.
- Delivery Terms
1) Transit Time - In general, domestic shipments are in transit for 2 - 7 days
2) Dispatch Time - Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on all 7 days of week during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3) Change Of Delivery Address - For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4) Items Out of Stock - If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
5) Delivery Time Exceeded - If delivery time has exceeded the forecasted time, please contact us on support@limetrosteel.in so that we can conduct an investigation.
6) Tracking Notifications - Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
7) Parcels Damaged In Transit - If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
- Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
- Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
- Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
- Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
- Customer service
For all customer service enquiries, please email us at support@limetrosteel.in